Cancellation and refund eligibility can depend on the trip, notice provided, driver or fleet commitments and payment status.
Before confirmation
A transfer request or accepted quote that has not yet become a confirmed paid booking can generally be withdrawn by contacting OTOMOGO.
After confirmation
For confirmed bookings, contact us as early as possible. Any applicable cancellation charge or refund amount will be communicated based on the circumstances of the booking and commitments already made to fulfil the trip.
Flight or travel disruption
If your arrival or travel plans change, contact OTOMOGO promptly so we can determine whether the transfer can be adjusted.
Contact: support@otomogo.com.