Is my transfer confirmed when I submit the form?

No. The first form is a transfer request. We review the trip and send a quote before the next step.

Is my booking confirmed when I accept a quote?

Not yet. Quote acceptance means you agree to the proposed price. We still need to secure the driver or fleet and complete the required payment step.

How will I receive updates?

We primarily use the phone number you provide for transfer updates. If you also provide an email address, we may use it for booking communications.

Can I change my trip?

Contact support as soon as possible. Changes may affect availability and price.

How do I contact OTOMOGO?

Email support@otomogo.com or use the phone/WhatsApp options shown on the site.